Human Resources Management

Health Management, Occupational Health and Safety

Our Approach towards Health Management/Occupational Health and Safety

The Mitsui & Co. global group aims to develop safe, healthy working environments in which every individual employee can work with peace of mind. We see this as essential for enabling each employee to work at his or her full potential, and to continue strengthening the competitiveness of the entire Mitsui & Co. global group. In addition to measures in accordance with the laws and regulations in each country where we engage in business, we have established structures to ensure that we properly respond to emergencies, such as accidents and disasters. We also implement various health management and promotion measures.

Health Declaration

Recognizing that the good health of employees is one of Mitsui & Co.'s greatest assets, we formulated the Health Declaration in September 2017.

Health Declaration

Health Management Promotion Framework

Under the leadership of the Senior Executive Managing Officer serving as the Chief Health and Safety Supervisor, we have created the following framework for promoting employees' health maintenance, including the establishment of the Health Promotion Committee, and have been promoting health management throughout the company.

Producing a White Paper on Health

Producing a White Paper on Health

Health Promotion Committee

In February 2017, Mitsui established the Health Promotion Committee under the basic policy of (1) promoting "Health and Productivity Management," which regards health management as a management priority, and (2) maintaining and enhancing employees' health through the implementation of "Health and Productivity Management" and improving the company's productivity. Committee meetings are held on a quarterly basis, and the minutes of each meeting are uploaded on the company's intranet for the purpose of sharing the information among all employees. As part of our "collaborative health" program, through which we aim to implement effective measures for enhancing employees' health under a partnership between the health insurance union and the company (with company representatives including the Senior Executive Managing Officer in charge, the General Manager of the Human Resources & General Affairs Division, the head of the Health Management Center & Medical Clinic Dept. of Human Resources & General Affairs Division, occupational physicians, and other healthcare professionals), Mitsui and Mitsui Bussan Health Insurance Society will work together to plan and decide on policies aimed at maintaining and enhancing employees' health, and to execute these policies.

Hygiene Committee

The Hygiene Committee headed by the Chief Health and Safety Supervisor (a position held concurrently by the Representative Director, Senior Executive Managing Officer in charge), consists of occupational physicians, health officers, employees recommended by management, and employees recommended by the labor union. The committee holds monthly meetings and discusses ways to improve working environments, ways to develop an appropriate framework, and other related matters based on the advice provided by qualified occupational physicians and health officers. Topics discussed by the committee include the results of workplace inspections, countermeasures based on those results, regular reports on long overtime hours, as well as implementation of regular health checks and stress checks, and influenza vaccination programs. The committee reflects members' opinions in safety and health measures to ensure employees' health and workplace safety. The committee also communicates with employees by posting the minutes of the committee's monthly meetings on the intranet.

Health Performance Index

  • Percentage of employees undergoing health checks: 100% by the fiscal year ending March 2021
  • Medical questionnaire response rate: 100% by the fiscal year ending March 2021
  • Percentage of employees undergoing stress checks: 90% or higher by the fiscal year ending March 2021
  • Smoking rate: Reduction by 0.5% compared to the previous fiscal year

Certified Health & Productivity Management Organization Recognition Program "White 500"

The Ministry of Economy, Trade and Industry and Nippon Kenko Kaigi jointly implement the health and productivity management organization program "White 500". Mitsui has been recognized as one of the Health & Productivity Management Outstanding Organizations under the White 500 initiative for four consecutive years.

Evaluation by Society

White Paper on Health

Since the fiscal year ended March 2020, we have visualized the results of a variety of initiatives carried out to promote employee health, such as the ratio of employees receiving health examinations, the prevalence of lifestyle-related diseases, and data on smoking and alcohol consumption-related measures and stress checks. Our aims are to raise individual awareness of health and improve behavior. We have posted data in comparison with countrywide data, data by department, and chronological changes on the company intranet to communicate such information to Mitsui employees.

Employee Health Management

In-house Medical Clinic

We have established a clinic in our Head Office building and a medical treatment room in the Osaka Office. The clinic in the Head Office building covers a diverse range of specialist areas, including internal medicine, orthopedic surgery, ophthalmology, dermatology, and E.N.T., and is equipped to provide medical consultations for employees. It also provides medical checkups for employees who are about to travel overseas or have returned from overseas assignments, as well as inoculations. Consultant physicians are assigned to each office in Japan to provide health management for employees working in those locations.

Examinations at the Head Office Medical Clinic

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(Unit: persons)

  FY2016 FY2017 FY2018 FY2019 FY2020
Examinations (total number of people examined) 24,173 21,421 18,200 13,979 12,033

Medical Examinations

We provide multiple regular in-house medical examination opportunities per year, and employees are able to view the results of their own examinations on the intranet. Mitsui and the Mitsui Bussan Health Insurance Society are also working collaboratively toward the prevention and early detection of lifestyle diseases and other conditions, and the provision of enhanced health advisory services, through the implementation of the following measures:

  • Provision of opportunities for employees aged 35 and over to undergo comprehensive health examinations at external medical institutions, and all payment of the expenses of such examinations.
  • Provision of subsidies for employees aged 35 and over who undergo brain checkups, lung cancer screenings, gastroscopic examinations, and colorectal cancer screenings.
  • Provision of specific health advisory services for employees aged 40 and over.
  • Provision of subsidies for cervical cancer screenings for female employees aged 34 and under.
  • Provision of subsidies for breast cancer (mammography and ultrasonography) and uterine cancer screenings for female employees aged 35 and over.
  • Provision of opportunities for new hires to undergo a pylori infection test and medical interview at the medical checkup before employment.

Percentage of Employees Undergoing Health Checkups

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  FY2016 FY2017 FY2018 FY2019 FY2020
Undergoing health checkups 87.7% 90.0% 97.3% 99.8% 99.3%

Medical Support System (Mutual Aid Association)

This system supports association members and their families in Japan and overseas by covering medical expenses that are not covered by health insurance in the event of illness or injury.

Health Advice/Health Maintenance Promotion Measures

Health Guidance

We implement the following health promotion measures to help employees avoid lifestyle diseases and metabolic syndrome.

Measures Target Group Guidance Provider
Designated health guidance (active support, motivational support) People aged over 40
Current or potential metabolic syndrome sufferers
Mitsui Bussan Health Insurance Society
Individual health guidance (weight loss support), recommendations to undergo medical examinations People aged 39 or under
Potential metabolic syndrome sufferers
Public health nurses from the Health Management Center & Medical Clinic Dept.
Dietary advice People affected by obesity, lifestyle diseases, or metabolic syndrome Registered dieticians
Individual health guidance Underweight female aged 39 or under Public health nurses from the Health Management Center & Medical Clinic Dept.

Provision of Healthy Menus in the Employee Cafeteria, Trial Introduction of Healthy Cafeteria App

The Healthy Cafeteria app

Menus in the employee cafeteria provide information about the calories, protein, carbohydrate, fat, and salt equivalents of each meal. The cafeteria also provides healthy meals with an emphasis on dietary balance for employees' health, and vegan lunchboxes. Furthermore, we trialed the Healthy Cafeteria app, a smartphone health management support app, at the employee cafeteria (the first demonstration trial was held in 2018, and the second demonstration trial was held with the improved app in 2019). The Healthy Cafeteria app has been jointly developed by our associated company AIM Services Co., Ltd., and the healthcare technology company Oishi Kenko Inc., which develops healthcare technology business. The app suggests optimal meal choices based on health data stored by the user, and uses meal records to analyze dietary excesses and deficits and provide advice. It also records other health-related information, such as step counts and alcohol consumption. The aim is to enhance employees' awareness of health from the perspective of lifestyle habits, and help them to change aspects of their lifestyle that are adversely affecting their health. We have also provided the Healthy Diet Coaching Program, through which employees can individually seek advice from dieticians, etc., in order to review their lifestyles and improve their health, such as by losing weight. The second demonstration trial showed that all of the participants had become more health-conscious, while 86.5% had changed their lifestyles. Moreover, participants in the Healthy Diet Coaching Program achieved significant improvements in weight loss, with an average weight loss of 4.8 kg per person, and in other indicators, including waist measurement and HbA1c.

Use of Outside Fitness Gyms, Exercise at Work

Employees participating in a "Round Refresh" session. (March 2018)Employees participating in a "Round Refresh" session. (March 2018)

Mitsui's lineup of optional welfare services includes attendance services for employees to use outside fitness gyms at corporate rates. Furthermore, we have also introduced the "Round Refresh" program, under which trainers visit workplaces once a week during working hours to lead employees in stretching exercises. By standing up at their desks and performing light exercises, employees can relax their muscles, and alleviate shoulder stiffness and back pain. This not only helps to restore their concentration and creativity, but also improves the workplace atmosphere by providing a chance for communication. Employees feel mentally and physically refreshed and are able to reduce stress.

Results of "Round Refresh" Survey

Results of "Round Refresh" Survey

Smoking Reduction Measures

In the new Head Office building, all spaces used exclusively by Mitsui are smoke-free, and there are no smoking rooms. We are implementing the following measures to help employees to quit smoking, with a goal of a year-on-year reduction of 0.5% in the percentage of smokers:

  • Provision of a counseling room for those wishing to quit smoking
  • Creation of a smoking cessation support page on the intranet
  • Provision of seminars on passive smoking and smoking cessation
  • Implementation of a smoking cessation program using a quit-smoking app

As part of measures to reduce cancer, lifestyle diseases, and other health problems, Mitsui, in cooperation with the Mitsui Bussan Health Insurance Society, pays subsidies to employees who successfully quit smoking through smoking cessation therapies provided under the health insurance scheme.

Smoking Rates at Mitsui

Smoking Rates at Mitsui

Alcohol-Related Measures

Since the fiscal year ended March 2017, we have been running health seminars that include genetic susceptibility testing for alcoholism.

Furthermore, during the fiscal year ended March 2020, we held seminars for newly hired employees and M/M Leaders (employees in charge of supporting new employees), which include genetic susceptibility testing for alcoholism, with the aim of preventing health risks and accidents by raising awareness of alcohol issues when joining the company. Learning about one's own physical traits has led to a decrease in the volume and frequency of drinking, helping to improve the physical condition and performance of employees.

Moreover, in respect to managerial staff members working at the Head Office, the head of Mitsui's medical clinic has given seminars to line managers, or equivalent and higher positions, and provided an opportunity to receive genetic susceptibility testing for alcoholism to those who wish to receive testing. The goal is to deepen understanding of how to handle alcohol in an appropriate way. At certain overseas offices, the head of the medical clinic has also given such seminars, and we have distributed videos of these seminars on the intranet as part of our efforts to communicate useful information to all employees.

Health Support for Female Employees

To provide support for female employees, we established a consultation desk to offer advice on women's health and maternal health through individual consultations with female physicians. Useful health-related information is provided via the intranet, together with notices on the availability of various types of health advice.

During Women's Health Week, we hold seminars for female employees on topics relating to female health, including gynecological diseases and their prevention, and the achievement of hormonal balance. In the fiscal year ended March 2020, we started providing health guidance for underweight women aged 39 and under.

We also provide subsidies for cervical cancer screening for female employees aged 34 and under, and for breast cancer (mammography and ultrasonography) and uterine cancer screening for those aged 35 and over.

Health Management for Employees Working Overseas

For employees who underwent medical checkups before overseas assignment or during temporary return to Japan and are deemed as requiring another checkup, we communicate with such employees directly to ensure they receive such a checkup, and assist to promptly make a reservation for the checkup and/or medical consultation. Moreover, we regard health management for not only employees working overseas but also their families as an important priority, and we have established systems to ensure that advice is available at any time if employees or family members suffer physical or mental illness. Specifically, in cooperation with each business unit, occupational physicians at the Head Office provide support for employees assigned overseas via email, telephone, and interviews using a videophone system.

Vaccinations and health checkups are provided for employees assigned overseas and their families. They also receive overseas health management training covering physical and mental health and other aspects, as well as information about how to obtain medical information and access support systems while overseas. We also provide health management support for employees working overseas and their families in partnership with emergency medical service contractors.

Countermeasures against Infectious Diseases

As a company with numerous overseas offices and branches, Mitsui recognizes the importance of responding to global health issues, such as tuberculosis, malaria, and HIV/AIDS. In addition to taking steps to protect employees working in locations where there is a high risk of infection, Mitsui also works actively to contribute to local communities, and provide periodic programs for them. Specifically, we run an in-house program that provides influenza vaccinations, for which approximately 2,000 employees apply every year. We also provide mouthwash and antiseptic solutions in every workplace as part of our efforts to prevent the occurrence and spreading of infections. In addition, we promote awareness-raising activities to make sure that employees can obtain in-depth knowledge of preventive methods for tuberculosis, malaria, HIV/AIDS, and dengue fever through providing related training and seminar programs. We also maintain a framework at the company level to ensure timely action through cooperation between workplaces and public health clinics, the Security Management Department, clinics, and industrial health staff, based on risk assessments and monitoring of the occurrence of infectious diseases while obtaining information about infectious diseases from overseas medical assistance firms and public health clinics.

In collaboration with the Mitsui Bussan Health Insurance Society, we subsidize the cost of vaccinating children aged 13 and under against influenza, as children in this age group are regarded as having a high infection rate and the potential to develop serious diseases.

Responding to Global Health Problems—Fighting Infectious Diseases (Malaria, Measles, etc.) (PDF 284KB)

Response to the Novel Coronavirus (COVID-19) (PDF 64KB)

Mental Health

Mental Health Promotion Plan (formulated on May 1, 2016)

Mitsui recognizes that the mental health of its employees is an important priority issue in order to promote happy lives for its employees and their family members, to increase productivity at the company, and to develop lively workplaces. Accordingly, we will promote mental health initiatives, not only in terms of dealing with mental health problems, but also in a broader sense, including measures to revitalize workplace communication, etc.

We have set the following targets to be achieved in the five-year period up to the fiscal year ending March 2021:

  1. All employees, including managers, shall understand mental health issues, and become able to fill his or her own role in promoting mental health.
  2. Fully establish and permeate the stress check system.
  3. Achieve a 100% response rate in the regular medical questionnaire.

Under Mitsui's Mental Health Promotion Plan, employees are able to obtain advice easily and at any time via a dedicated consultation service. Through consultations with occupational physicians and health nurses, employees can receive the support that meets their individual needs. Employees also have access to counseling by specialists at the company clinic. In addition, we have established external advice lines through which not only employees, but also their family members can seek advice anonymously via telephone or email, or arrange consultations.

Even when an employee takes a temporary absence from work, occupational physicians and health nurses continue to provide highly attentive care. To ensure that employees can feel confident about returning to work, they go through a preparatory process that includes multiple interviews. After their return to work, they receive follow-up care, including health monitoring and measures to prevent recurrences, based on collaboration among occupational physicians, health nurses, company doctors, and other personnel.

Mitsui also implements stress checks with the following aims: (1) measuring the level of employees' stress in order to raise employees' awareness of their own stress levels, (2) linking this to improvements in the workplace environment, and (3) preventing mental health problems (primary prevention). We provide employees suffering from high stress with opportunities to have interviews with occupational physicians, and give feedback pertaining to the group analysis results to the workplace, for the purpose of improving the working environment.

Percentage and Number of Employees Undergoing Stress Checks

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Stress checks FY2017 FY2018 FY2019 FY2020
Percentage of employees 79.1% 77.2% 85.4% 83.1%
Number of employees 3,861 3,721 4,090 3,956

Training and Seminars on Health and Safety

In addition to mental health training and labor management training for line managers, training for health and safety management overseas, and health management training for new-graduate employees, we also hold other health and safety seminars as part of our efforts to build an organization with a high level of health literacy.

Results of Training Activities in FY 2020

(Unit: persons)

Training Program Participants
raining before overseas assignments: Overseas risk management (overseas health and safety management) 379
Training for new Business Staff M2 Band/line managers: Mental health for line managers, labor management for line managers 96
Introductory training for new employees: Health management as a working professional 176
M/M Leader (employees in charge of supporting new employees) Training
"Alcohol-Related Risks"
Training for managers at the Head Office (departmental GM, or equivalent and higher positions), "Alcohol-Related Risks" (including seminars at offices in Japan and certain overseas offices) 1,104
"Enjoying Alcohol Sensibly" seminar for M/M Leaders
Genetic susceptibility testing for alcoholism
"Quit Smoking" seminar 7
Total 2,028

In addition to the above seminars and programs, we aim to raise awareness for health among employees through lectures by occupational physicians and health nurses at the Hygiene Committee and by regularly uploading "Messages from Occupational Physicians" and "Health Nurse Column” on the intranet to enable all employees to obtain health information.

Healthy Working Environment

We have implemented the measures detailed below at the new Head Office building to develop a safe working environment for employees.

Safe Working Environment Initiatives Description of Initiatives
Ergonomic workplace
  • We have introduced a group address system and free address system, in order to improve productivity through agile teaming in line with work and project needs, and to realize a pleasant office environment.
  • Twice a month, occupational physicians, health nurses, and other medical personnel visit each workplace to examine whether a safe working environment for employees is being maintained, and to identify and respond to safety and health problems in order to ensure a healthy work environment.
Illumination We have introduced luminance sensors and motion detectors to control illumination levels and lighting equipment in an appropriate and efficient way. In addition, by using circadian lighting, which takes biological rhythms into account, we have improved both energy savings and comfort.
Noise By using double structure airflow windows for the building, we have reduced noise and improved the effectiveness of insulation. Walls in meeting rooms have been fitted with soundproof structures that prevent sound from being audible outside the rooms. On the office floors, we have introduced sound masking equipment to reduce discomfort caused by surrounding noise.
Indoor air quality Effective air conditioning is provided by a system with outside air intakes. This lowers the CO2 level while reducing the air-conditioning load. The environment within the building is monitored every other month.
  • We maintain internal humidity at an appropriate and comfortable level above 40%, even during winter when the air tends to be drier, by introducing water vapor through the use of variable air volume (VAV) control/a district cooling and heating system.
  • We have introduced a radiant air-conditioning system at the company medical clinic in order to increase comfort and sound control, while preventing airborne infections by suppressing the occurrence of viruses and dust in the air.
  • On the office floors, we have introduced a user-input-based air-conditioning system linked to the building's internal location positioning system, enabling fine-tuned temperature control.
  • We maintain a comfortable working environment by setting the air conditioning at 26°C in summer and 24-25°C in other seasons. Introducing the "Cool Biz" system has allowed a comfortable workplace environment to be maintained in the summer months, while also reducing the air-conditioning load.

Working Hours Management Policy

We appropriately monitor our employees' working hours, and implement the following measures in order to develop a workplace environment in which they can continue to work healthily and safely, and with peace of mind, without falling into chronic overwork:

  • Raising employees' awareness of appropriate working hours in order to maintain their health, improve productivity, and comply with laws and regulations by such means as sending regular messages from the management.
  • Education activities for employees, including the formulation of the Working Hours Handbook and a manual about attendance management systems, and a compilation of FAQs to provide clear information about laws, regulations, and corporate systems relating to working hours, as well as the posting of this information on the intranet.
  • Regular monitoring by the Human Resources & General Affairs Division, using data of working hours from attendance management systems, building entry/exit times, and PC usage histories.
  • Continual compilation and distribution of information about overtime hours worked and annual paid leave taken in each unit.
  • Training and other activities for managers to appropriately manage and oversee their team members' working hours.
  • Creation and monitoring of KPIs under the Work-Style Innovation Action Plan.

In addition, based on the Industrial Safety and Health Act, we urge employees who have worked overtime in excess of certain standards to consult with our occupational physicians, and suggest to them measures for reducing excessive working hours and preventing health problems.

From the perspective of consolidated management, we have been preparing standards for labor management at our affiliated companies to suit the business models of the respective companies. Under these circumstances, we have implemented the following measures at our affiliated companies in Japan with the aims of promoting the understanding of laws applicable across all Japanese companies, and ways of responding accordingly, as well as developing appropriate labor management systems by sharing approaches and know-how in relation to working hours:

  • We hold regular meetings with the aim of exchanging information and strengthening relationships between the personnel staff at our affiliated companies. At these meetings, we share Mitsui's policies in relation to work-style innovations, and give updates on the details of any legal amendments.
  • We have created a checklist of 53 items related to labor management in general, including the management of working hours. We make use of the checklist when developing labor management systems at affiliated companies as part of governance by the supervisory divisions, as necessary.

Regarding overseas branches, working hours are properly managed so as to comply with related laws and regulations in each country.

Occupational Safety

Mitsui takes various measures to protect its employees (including contract employees) from workplace accidents, including periodic inspections by occupational physicians, in order to ensure their safety and security. We have established mechanisms to make sure accidents are promptly reported to the Human Resources & General Affairs Division. When accidents occur at Mitsui or its affiliated companies, reports are immediately submitted in accordance with our compliance-related procedures and a structure is set up to take the appropriate actions, and, at the same time, we strive to prevent recurrences.

Targets for FY 2021
Zero Workplace Accidents
Zero Fatal Accidents

Occupational Health and Safety Data (Non-consolidated) star

Security Management

Mitsui promotes various kinds of business through its 132 points of global operations (as of April 1, 2020), and a large number of employees go on business trips to many parts of the world almost every day. Ensuring the security of employees and their families is one of our most important tasks for the company. In cooperation with relevant divisions, offices, and security companies in Japan and overseas, Mitsui obtains and analyzes the latest information on the political situation, security situation, and so on, and shares such information with related staff in order for the employees to be able to raise their safety awareness. Mitsui has also prepared systems to handle situations such as accidents, injuries, and diseases, in cooperation with emergency health care service companies.

For employees who are being dispatched overseas and their accompanying family members, the company provides seminars on security measures.